Frequently Asked Questions

You select and purchase wines through our website. At checkout, enter a delivery address, which should be pre-confirmed with your accommodation provider—ideally, the same address used for pre-arrival luggage or ski gear shipments. Please place your order one week before your arrival and select your preferred delivery date before you check out.

You have the flexibility to either choose specific wines from our list or opt for pre-selected options.

Our selection primarily features wines from Europe, Australia, and New Zealand, each carefully chosen to elevate your ski experience.

Yes, finding quality wine in Japanese ski resorts can indeed be quite a challenge. Even in well-known areas like Niseko, the selection is often limited, prices are high, and the quality can be unpredictable. Reaching a store with a decent wine offering can also be cumbersome. In other ski destinations, such as Hakuba, the difficulty only increases, and for smaller resorts, quality options are rarely available. Wine Solution was designed to solve this problem, ensuring you have a curated selection of excellent wines waiting at your accommodation, so you can relax and enjoy your trip to the fullest.

Absolutely. Our wines are carefully curated for their versatility, chosen specifically to complement the unique flavors of Japanese cuisine and to be enjoyed on their own after a day on the slopes. Whether paired with sushi or sipped fireside après-ski, each selection has been thoughtfully included to enhance your entire Japow experience.

Please order one week in advance to ensure there is time to correct delivery address should it be necessary. Contact us if you need the delivery sooner. Depending on conditions, it may be possible.

Yes, we deliver to any ski resort across Japan.

The minimum spending limit is ¥11,000. We recommend a minimum order of 6 bottles to enhance your experience. However, with most guests staying for 5 days or more, planning ahead ensures you have enough to last the entire trip. Festive occasions often lead to a bit more indulgence, and after an epic day on the slopes, you’ll want each evening to end on a high note. Avoiding a last-evening shortage ensures your stay remains seamless and celebratory until the very end.

We partner with major delivery services, including Sagawa and Yamato Transport, to ensure safe shipping. To maintain optimal storage conditions until your arrival, please notify your accommodation provider that wine will be arriving.

In the very rare case that your accommodation doesn’t permit wine deliveries, we regret that we won’t be able to arrange an alternative. However, most accommodations are happy to receive deliveries, especially with prior notice. After all, your satisfaction is their mission.

Champagne is always a fantastic choice—especially Pol Roger, which adds a celebratory touch to any occasion.